Mô tả việc làm
1. Planning
– Plan and work with CM for weekly, monthly, quarterly and yearly activities to drive sales and re-sales
– Plan for monthly, quarterly, yearly to train/coach staff in department
2. New sales management
– Weekly and monthly sales and re-sales planning
– Monitor sales and re-sales performance daily;
– Monitor conversion rate (visitors – placement tests- sales) daily;
– Follow up bookings daily;
– Review sales and re-sales performance weekly and set plan for upcoming week(s).
– Co-operate with other training centres to maximize sales and re-sales for the company;
– Monitor telesales activities at centre
3. Customer satisfaction
+Customer service
– Monitor sales and care team in their customer care tasks to make sure the services are professional;
– Handle customers’ feedbacks/complaints;
– Verify customers requests relating to saving fee, class transfer, refund, etc
– Verify special offer or discounts;
– Propose events, activities for centre when necessary;
– Support in events organized/planned by the company
+Coaching and training
– Conduct Workshop/Training for sales and care team
– Sales and Care Development
4. Centre Operation
– Observe/monitor to make sure PA’s performance is accurate and professional;
– Monitor to make sure PA follow policies, procedures, instructions, internal regulations and standards;
– Check ERP to make sure every process is applied correctly;
– Arrange staff working schedule
5. School contract
– Visit school to build relationship
– Monitor school contract to make sure deliver good service to the students
– Follow up payment at school
6. Marketing
• Local MRK
– Prepare and organize all local marketing event at centre
• ELT activities
– Support all ELT activities at centre
7. Reporting
– Complete reports: weekly, monthly or as required
– Verify weekly monthly new sales and re-sales report
– Verify Non-standard Working Hours Report
– Check Unearned Revenue Reports and take immediate action for any “Outstanding Payment” cases.
– Corporate report
– Verify weekly and monthly ILA account report
8. CM Delegation
– Support CM in centre performance
financial KPIs: new sales, revenue;
– Support TCM in cost control: utilities, paper, stationery, resources;
– Work with HO departments and training centres, when necessary
– Work with local authorities, landlord, schools, clients, when necessary
9. Account management
– Assign account to EP
– Monitor all account at the centre to ensure good service
– Manage account lost of each EP
– Transfer account on time if any issue happened
Working location:ILA Vũng Tàu:Số 208 Thống Nhất (mới) Phường 8 Thành phố Vũng Tàu
Yêu cầu tuyển dụng
Qualifications
University degree
2-3 years of experience of Sales/ Consulting in Education/ Training industry
Experience in supervision position
Skills
Good leadership and management skills
Good analysis & problem solving skill
Be able to well manage and organise the job
Be careful and details
Training, delegation & coaching skill
Basic knowledge in finance
Language: Good communication skills both in English and Vietnamese
Computer: Good MS Office skills (Word, Excel, Access…)
Quyền lợi công việc
Competitive salary
Insurances fully provided
Private insurance will be provided for official staff
Discount up to 90% English tuition fees for staff and close relatives
An active, professional, dedicated working environment with experienced managers and friendly colleagues
Bonding trips and events
14 day-off per year along with other benefits according to the company’s regulation.
Chances for promotion and transfer
Nộp hồ sơ liên hệ
Trung Tâm Ngoại Ngữ ILA Vietnam
ĐỊA ĐIỂM146 Nguyễn Đình Chiểu, P.6, Q.3, HCM
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