Quality Assurance Manager (Hospitality)

Quality Assurance Manager (Hospitality)
#Quality #Assurance #Manager #Hospitality
Mô tả công việcLead the quality and continuous improvement process and culture within hotel.Retrieve, analyze and disseminate information from such business tools as IHG’s Guest Satisfaction Tracking System (GSTS), Employee Satisfaction Pulse Survey (ESPS), financial data and other sources of information.Identify root causes of problem areas in conjunction with the relevant teams, work on solutions and develop subsequent new or revised processes ensure that the problems are eliminated or resolved.Coordinate Quality Execution System (QES) execution including following up on action plans.Be the key driver of all Quality meetings and initiate action by the hotel to ensure deadlines are met and overall results achieved.Guide and advise teams on processing of all relevant data for measurement of each project and the subsequent follow up required depending on each project.At the close of process ensure that all quality projects initiated in the hotel continue and are regularly monitored.Follow up on focus groups during process development with the areas concerned and with areas that have Quality & Continuous Improvement implementation to constantly monitor effectiveness and compliance.Prepare monthly reports to the Vice President of Hotel Operations, reporting on the status of each project and achievements made, together with areas of concern.Coordinate any necessary training for the implementation of processes with the Training Manager and the relevant Department Heads.Identify future Quality and Continuous Improvement projects within the hotel.Develop a 360 way of working within the hotel and encourage that interaction with other InterContinental hotels.Conduct briefings on Quality and Continuous Improvement and results achieved to ensure that all employees are aware of IHG’s Total Quality Management (TQM) philosophy and can participate effectively.Carry out any other tasks/duties as requested by the Vice President of Hotel Operations.Yêu cầu công việcDegree: Bachelor’s degree.Years of experience: Minimum of 2 years’ related experience.Must have organizational and interpersonal skillsMust have a well-groomed appearance.Must be fluent in Vietnamese and English both reading and writing.Computer skill: Must have good knowledge in PMS, Microsoft Word, Excel and PowerPoint.Others: Must previously work as Quality Assurance Manager or Assistant Quality Assurance Manager at InterContinental hotel.Quyền lợi được hưởngUniform/ Đồng phụcDuty Meal/ Cơm caShuttle bus/ Xe đưa rướcAccident Insurance 24/7/ Bảo hiểm tai nạn 24/7Monthly Service Charge/ Phí phục vụ hàng thángAnnual health check/ Khám sức khỏe hàng nămThông tin khácSố lượng1Nơi làm việcHuyện Xuyên Mộc – Bà Rịa – Vũng TàuGiờ làm việcGiờ hành chínhLoại hìnhKhách sạn/ Khu căn hộ Resort/ Khu Du lịch Dự án BĐS/ Quản lý tòa nhàNgành nghềLữ hành/ Du lịchVị tríGiám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởngCập nhật19/Nộp hồ sơ liên hệ Phòng tuyển dụng The Grand Ho Tram StripNộp hồ sơ ngay
#Quality #Assurance #Manager #Hospitality
Mô tả công việcLead the quality and continuous improvement process and culture within hotel.Retrieve, analyze and disseminate information from such business tools as IHG’s Guest Satisfaction Tracking System (GSTS), Employee Satisfaction Pulse Survey (ESPS), financial data and other sources of information.Identify root causes of problem areas in conjunction with the relevant teams, work on solutions and develop subsequent new or revised processes ensure that the problems are eliminated or resolved.Coordinate Quality Execution System (QES) execution including following up on action plans.Be the key driver of all Quality meetings and initiate action by the hotel to ensure deadlines are met and overall results achieved.Guide and advise teams on processing of all relevant data for measurement of each project and the subsequent follow up required depending on each project.At the close of process ensure that all quality projects initiated in the hotel continue and are regularly monitored.Follow up on focus groups during process development with the areas concerned and with areas that have Quality & Continuous Improvement implementation to constantly monitor effectiveness and compliance.Prepare monthly reports to the Vice President of Hotel Operations, reporting on the status of each project and achievements made, together with areas of concern.Coordinate any necessary training for the implementation of processes with the Training Manager and the relevant Department Heads.Identify future Quality and Continuous Improvement projects within the hotel.Develop a 360 way of working within the hotel and encourage that interaction with other InterContinental hotels.Conduct briefings on Quality and Continuous Improvement and results achieved to ensure that all employees are aware of IHG’s Total Quality Management (TQM) philosophy and can participate effectively.Carry out any other tasks/duties as requested by the Vice President of Hotel Operations.Yêu cầu công việcDegree: Bachelor’s degree.Years of experience: Minimum of 2 years’ related experience.Must have organizational and interpersonal skillsMust have a well-groomed appearance.Must be fluent in Vietnamese and English both reading and writing.Computer skill: Must have good knowledge in PMS, Microsoft Word, Excel and PowerPoint.Others: Must previously work as Quality Assurance Manager or Assistant Quality Assurance Manager at InterContinental hotel.Quyền lợi được hưởngUniform/ Đồng phụcDuty Meal/ Cơm caShuttle bus/ Xe đưa rướcAccident Insurance 24/7/ Bảo hiểm tai nạn 24/7Monthly Service Charge/ Phí phục vụ hàng thángAnnual health check/ Khám sức khỏe hàng nămThông tin khácSố lượng1Nơi làm việcHuyện Xuyên Mộc – Bà Rịa – Vũng TàuGiờ làm việcGiờ hành chínhLoại hìnhKhách sạn/ Khu căn hộ Resort/ Khu Du lịch Dự án BĐS/ Quản lý tòa nhàNgành nghềLữ hành/ Du lịchVị tríGiám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởngCập nhật19/Nộp hồ sơ liên hệ Phòng tuyển dụng The Grand Ho Tram StripNộp hồ sơ ngay