Receptionist – Room Controller/ Nhân viên lễ tân và điều phối phòng

Receptionist – Room Controller/ Nhân viên lễ tân và điều phối phòng
#Receptionist #Room #Controller #Nhân #viên #lễ #tân #và #điều #phối #phòng
Mô tả công việcResponsible to act as a liaison between Front Office, Casino, and others. The Receptionist – Rooms Controller must have rooms knowledge and depth understanding of rooms allocation/allotment.Responsibilities:Work closely with casino and other team to block and balance room allotmentManage casino and other reservations and settlement in accordance with the instruction from the casino and other team.Arrange VIP amenities as well as inspecting the VIP rooms prior to arrivalDetermine credit, render bills, receive cash, and credit payments in timely and accurate manner.Audit and balance cash float in beginning and end of shift.Create, update, and present guest folio.Control and issue keys to guest rooms.Respond to guest inquiries and resolve guest concerns in a diplomatic and professional manner.Create and maintain a refined yet welcoming and proficient guest experience.Intentional and alert regarding security measures and procedures. Communicate any unusual circumstances, events, or guests with Supervisor.Maintain close work relationships with other departments and their leaders to promote feedback and efficient operations.Positively collaborates and communicates proactively with Housekeeping and other departments regarding daily arrivals, VIPs, special requests, group needs, check outs and other guest needs that might arise.Ensure all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards.Keep leadership informed on a timely basis of any undue variance from expected results.Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.Perform other jobs related to same functions and duties or assume other responsibilities and functions as assigned by management.Yêu cầu công việcOne year working experience is a must.Vocational School Certificate is required.Microsoft Office knowledge is preferred.Must present a well-groomed appearanceAbility to communicate fluently in the primary language of the workplace both verbally and nonverbally. Good knowledge of English reading and writing skills.Organize, can multi-task, have good problem-solving skills, and detail oriented.Quyền lợi được hưởngUniform/ Đồng phụcAccident Insurance 24/7/ Bảo hiểm tai nạn 24/7Monthly Service Charge/ Phí phục vụ hàng thángAnnual health check/ Khám sức khỏe hàng nămThông tin khácSố lượng2Nơi làm việcHuyện Xuyên Mộc – Bà Rịa – Vũng TàuGiờ làm việcLàm theo caLoại hìnhKhách sạn/ Khu căn hộ Resort/ Khu Du lịchNgành nghềTiền sảnhVị tríNhân viênCập nhật:55Nộp hồ sơ liên hệ Phòng tuyển dụng The Grand Ho Tram StripNộp hồ sơ ngay
#Receptionist #Room #Controller #Nhân #viên #lễ #tân #và #điều #phối #phòng
Mô tả công việcResponsible to act as a liaison between Front Office, Casino, and others. The Receptionist – Rooms Controller must have rooms knowledge and depth understanding of rooms allocation/allotment.Responsibilities:Work closely with casino and other team to block and balance room allotmentManage casino and other reservations and settlement in accordance with the instruction from the casino and other team.Arrange VIP amenities as well as inspecting the VIP rooms prior to arrivalDetermine credit, render bills, receive cash, and credit payments in timely and accurate manner.Audit and balance cash float in beginning and end of shift.Create, update, and present guest folio.Control and issue keys to guest rooms.Respond to guest inquiries and resolve guest concerns in a diplomatic and professional manner.Create and maintain a refined yet welcoming and proficient guest experience.Intentional and alert regarding security measures and procedures. Communicate any unusual circumstances, events, or guests with Supervisor.Maintain close work relationships with other departments and their leaders to promote feedback and efficient operations.Positively collaborates and communicates proactively with Housekeeping and other departments regarding daily arrivals, VIPs, special requests, group needs, check outs and other guest needs that might arise.Ensure all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards.Keep leadership informed on a timely basis of any undue variance from expected results.Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.Perform other jobs related to same functions and duties or assume other responsibilities and functions as assigned by management.Yêu cầu công việcOne year working experience is a must.Vocational School Certificate is required.Microsoft Office knowledge is preferred.Must present a well-groomed appearanceAbility to communicate fluently in the primary language of the workplace both verbally and nonverbally. Good knowledge of English reading and writing skills.Organize, can multi-task, have good problem-solving skills, and detail oriented.Quyền lợi được hưởngUniform/ Đồng phụcAccident Insurance 24/7/ Bảo hiểm tai nạn 24/7Monthly Service Charge/ Phí phục vụ hàng thángAnnual health check/ Khám sức khỏe hàng nămThông tin khácSố lượng2Nơi làm việcHuyện Xuyên Mộc – Bà Rịa – Vũng TàuGiờ làm việcLàm theo caLoại hìnhKhách sạn/ Khu căn hộ Resort/ Khu Du lịchNgành nghềTiền sảnhVị tríNhân viênCập nhật:55Nộp hồ sơ liên hệ Phòng tuyển dụng The Grand Ho Tram StripNộp hồ sơ ngay